Passionate end-to-end Customer Experience and Marketing consultant with a knack for distilling complexity into simplicity. Extensive hands on experience creating and delivering customer centric programmes that ultimately deliver value back to businesses and their customers. I believe really getting to know your customer is key for long term business success. I specialise in agile customer experience to unearth insights that direct business transformation and shape market propositions that deliver value exchange for customers. Throughout my 18 year career I have worked across most sectors, including FMCG, travel, financial services, healthcare, real estate, software & tech, public sector, retail & telco business of all shapes and sizes.